Even techies make mistakes

A couple of weeks ago, I made a mistake. I didn’t realize it at the time but it was definitely a mistake. A client of mine asked me for advice on anti-virus software. After discussing her options, we decided to move forward with Windows Live OneCare. I felt proud because I was able to save my client about $20 by placing the order for Windows Live OneCare for her using my Amazon.com Prime account.

Like clockwork, the software arrived on my client’s doorstep two days later. My client waited until the weekend to install the software since I told her it was a fairly intuitive process and that she could easily do it herself.

Trouble begins

But then I got the phone call. “I tried installing the software but I got an error saying I was missing a DLL.”

Since I’ve never had any trouble installing Windows Live OneCare in the past, this troubled me. But it didn’t take me long to realize that my client was running an older version of Windows called Windows ME (Millenium Edition). This was an important realization because I had a sinking feeling that Windows Live OneCare required Windows XP or later for an operating system.

My mistake verified

A quick check on the Windows Live OneCare site revealed this: Microsoft Windows XP (Home Edition, Professional, Media Center Edition, or Tablet PC Edition) with Service Pack 2 (SP2) or later, or Windows Vista 32-bit and 64-bit (Home Basic, Home Premium, Business, or Ultimate) operating system (OneCare does not support the Windows XP Professional 64-bit operating system)

Yup, there was my mistake. No mention of Windows ME anywhere. I had recommended a piece of software for a client that did not have the minimum system requirements to run the software. Now it was my turn to make a phone call.

Now serving hot humble pie

Thankfully, my client agreed to my plea to refund her money for the software and find another solution that worked for her PC. But it taught me an important lesson to not always take those minimum system requirements for granted.